Frequently Asked Questions

Here is a list of question and answers for Geneweaver®.   If you don't find the answer to your question please contact us. Customer support is for pre-sales questions and technical support is for current owners' installation and operation questions.  

GeneWeaver Error Messages (by first line of error message)

Program Questions

Genes & Health

Genes & Things


GeneWeaver Error Messages

 

Error:  Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record. Form Name ModRoutines. Procedure: AddSpouseSiblingChild" (version 1.1 Windows 98/ME) (Posted 12/20/02)

Solution: This error can occur in a couple different places using GeneWeaver 1.1 on Windows 98 or Windows ME machines. You can download the GeneWeaver version 1.1a patch from here. Download Patch. This will correct this problem.

 

Error: Sibling doesn't show up after being added on the Sibling Tab. (version 1.1) (Posted 12/20/02)

Solution: Most likely the person that you're adding a sibling to doesn't yet have parents assigned. Go back and assign parents to the person and then you can add siblings.

 

Error: In the Health Wizard, the arrow-down boxes don't function properly on the first page. (version 1.1 Windows 98/ME) (Posted 12/20/02)

Solution: You can download the GeneWeaver version 1.1a patch from here. Download Patch. This will correct this problem.

 

Error: Online Help (within GeneWeaver) is unavailable (version 1.0a) (Posted 3/4/02; updated 12/20/02)

Solution: The wrong help file was included in setup for those receiving version 1.0a. You can now download version 1.1, which fixes earlier problems and contains online help. Warning--the download file is about 25MB. If you are a registered user, you should have received a new CD for free in January. If you download this version, you will need your serial number to install the software. Your serial number will be found on your manual. It is recommended that you uninstall version 1.0 of GeneWeaver before installing version 1.1. Save this file to your hard drive or your desktop, then double click on the file (called setup.exe) and run the setup of GeneWeaver.

 

Download GeneWeaver Version 1.1.

 

Error: Application-defined or object defined error 
Form Name : modRoutines
Procedure : MedicalPedigree (Posted 1/21/02; updated 12/20/02)

 

Solution: This error occurs when you try to open the Medical Pedigree report. You can now download version 1.1, which fixes earlier problems. Warning--the download file is about 25MB. If you are a registered user, you should have received a new CD for free in January. If you download this version, you will need your serial number to install the software. Your serial number will be found on your manual. It is recommended that you uninstall version 1.0 of GeneWeaver before installing version 1.1. Save this file to your hard drive or your desktop, then double click on the file (called setup.exe) and run the setup of GeneWeaver.

 

Download GeneWeaver Version 1.1.

 

Error: Unexpected error <339-application defined or object defined error> occurred while attempting to synchronize with the server database.  Please contact technical support. Component FM20.DLL or one of its dependencies not correctly registered, a file is missing or invalid.  Form Name:  frmFamily. Procedure:  cmdAdd_Click. (Posted 1/21/02; updated 12/20/02)

 

Solution: This error occurs when you click on the "Add to Family Tree" icon in the Family Tree view. You can now download version 1.1, which fixes earlier problems. Warning--the download file is about 25MB. If you are a registered user, you should have received a new CD for free in early January. If you download this version, you will need your serial number to install the software. Your serial number will be found on your manual. It is recommended that you uninstall version 1.0 of GeneWeaver before installing version 1.1. Save this file to your hard drive or your desktop, then double click on the file (called setup.exe) and run the setup of GeneWeaver.

 

Download GeneWeaver Version 1.1.

 

 

Program Questions

 

Is there a demo version of GeneWeaver?

       Yes there is. You can download the demo from here. Demo Download. The demo is the fully functioning version 1.1a of GeneWeaver, but you will only be allowed to use it for 30 days. If you like what you see, you can come back and purchase GeneWeaver from our web site. When you install the demo, it will ask you for a serial number. Use the word demo for your serial number.

 

Will there be a MAC version of GeneWeaver?

        Sorry, Mac users.  We do not anticipate creating a Mac version of Geneweaver.

 

Is there a way to run GeneWeaver on a MAC?

         Microsoft offers a software that claims to run Windows software on a G5 MAC.    

*Genes & Things makes no claim regarding the functionality of the Virtual PC for Mac® product.  Please contact the manufacturer for details. 

 

Genes & Health

 

How can I learn more about how genes (genetics) relate to family health issues?

         Check out our bibliography page for books with more information on genes & health

 

Genes & Things

 

Who is Genes & Things?

Genes & Things, Inc. was established in 1999 by well-known professional genealogists Norma Storrs Keating, RN, BSN, and Elizabeth Kelley Kerstens, CG, CGL. Keating has 28 years of experience in genealogical research and is the owner and CEO of Your Family Connection, in Yorba Linda, CA. Her lecture presentation entitled "Putting the Gene Back in Genealogy" was developed after in-depth research into the topics of family health histories, genograms, genetics, The Human Genome Project, and inherited traits. Kerstens has 23 years of experience in genealogical research and public relations. She is the owner  of Ancestor Detective, LLC, in Plymouth, MI. She is the creator of the software program Clooz®- an electronic filing cabinet for genealogical records, and is the managing editor of Digital Genealogist and the NGS NewsMagazine.

 

How do I purchase Geneweaver?

        <<<Click on Purchasing in the side bar to the left, it is easy from that point.

 

What is your privacy policy?

        We will never give out your information to any other company. 

 

Do you have a position on spam?

       Genes & Things will not engage in any spamming activities, and will not do business with companies who engage in spamming people, Period.

 

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